Can I place a sample order and how to get it?

Yes, we can accept sample order. Mixed samples are also acceptable. Please contact our sales for a stock list.

How is an order processed?

a)Please send us your requirements,such as quantity, size,color,main material, packing etc. b)We’ll send you quotation according to your requirements. c)Provide a proforma invoice for your confirmation. d)Proceed your order after confirm your payment. e)Send you the packing pictures when products are ready to ship out. f)Arrange the shipment after your confirmation. g)Confirm customer received the goods & offer after service.

What information should I offer if I want to get a quotation for ODM?

a)The dimension of the product. (STP file will be appreciated) b)The material and surface requirement. c)Special requirement including engraving, packing etc. d)Order quantity. e)If it is possible, please also provide with pictures or design for checking. f)Sample will be best for evaluation. g)Your target price if possible.

How long will it take for delivery ?

For the items in stock, it will take about 2-3 days to send the package to the courier company, then they will provide a tracking number after confirm the commercial invoice with buyer/consignee. Average express shipping time is about 7-12 days, remote areas may not deliver or take longer. For the customize products, normally production time is about 15~20 days, after production is completed, we will send the package to the courier company, they will provide a tracking number after confirm the commercial invoice with buyer/consignee. Average express shipping time is about 7-12 days, remote areas may not deliver or take longer. We’ll confirm the consignee information with you before shipment. Due to the wrong address, the recipient's refusal, etc., the delivery may fails.

How can i check the shipping status of my order ?

We’ll send you the tracking number after we arranged the shipment. 

What can we do on the custom tax?

It's different from each country. You can ask us to fill the declared value and products name as you need on commercial invoice/Shipping invoice. Import duties are the responsibility of the importer(you), each country has different regulations. For goods shipped to Europe, you must have a tax number and be able to handle local customs clearance.

If there is broken products?

Our QC team will check each product carefully, but the delivering process is uncontrollable. If there is broken items, please contact us, we’ll send you the solution as soon as possible.

How do you ship the orders?

a)By DHL, FedEx, UPS, TNT, EMS and so on, we’ll send you the shipping cost for reference. b)Freight forwarder appointed by customer.(We can send the products to your forwarder in China)

How can I contact you for quotation?

Email: avia@jiaoyan-global.com Whatsapp: 8613387009622

Any feedback from your customers?

Sure. May I know your contact details? I’ll share you the feedback from our clients.